1. Overview

At Khyber Super Market, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a 14-day return and refund policy for most products. Please read this policy carefully to understand your rights and obligations.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

• The item must be returned within 14 days of the delivery date.
• The item must be in its original packaging, unopened, and in the same condition as when you received it.
• Proof of purchase (e.g., order number or receipt) must be provided.

Note: Due to the nature of our products, perishable items (e.g., fresh produce, frozen foods) are not eligible for return or refund unless they are damaged or defective upon delivery.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., fresh fruits, vegetables, dairy, frozen foods)
• Items that have been opened, used, or are not in their original condition
• Products purchased on sale or clearance

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will gladly replace the item or issue a refund, provided you provide:

• Photos of the damaged or defective product
• Proof of purchase (e.g., order number or receipt)

5. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email us at orders@khybersupermarket.com or call +46764415277 to request a return authorization.
2. Pack the Item: Securely pack the item in its original packaging, including all labels and tags.
3. Ship the Item: Return the item to the following address:
   Khyber Super Market Sollentuna, Stockholm
   Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item).

6. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order on our website.